Going Fully Mobile in Your Library: Eliminate the Desk and Improve Service
October 19, 2017
Learn how the Public Library of Cincinnati and Hamilton County successfully eliminated the public service desk at five branches and several service departments at the Main Library. Staff members now use tablets to roam and meet the customers where they are, not force the customer to come to them. The model incorporates self-checkout/check-in, self-registration, self-service holds, cordless phones and a cashless environment — no money changes hands. During this webinar, you’ll learn how Cincinnati overcame the numerous challenges to make going fully mobile a reality, how it positively impacted service and how you can do the same.
- How the mobile service model functions
- How to implement this model in varied library settings
- The obstacles, such as staff and patron buy-in and technology issues, and how to overcome them