Stop Solving Problems! Develop Problem Solvers Instead

January 21, 2016

When your staff members have a problem, do you solve it? If so, you’re missing a great opportunity to build critical-thinking, proactive and innovative problem solvers. Productivity and pride grow when everyone has the ability to resolve problems. In this webinar, explore key ways you can support and encourage this growth.

We’ll learn how to:

  1. Clarify expectations of growth and performance of staff
  2. Model problem solving techniques
  3. Make failure acceptable
  4. Keep risk and growth in perspective

Presenter

Catherine Hakala-Ausperk

Catherine Hakala-Ausperk

Catherine Hakala-Ausperk is a 31-year public library veteran, with experience in everything from direct customer service to management and administration. Now an active library planner, speaker and trainer, she is also the author of Be a Great Boss: One Year to Success (ALA, 2011), Build a Great Team: One Year to Success (ALA, 2013), and the upcoming Renew Yourself! A Six-Step Plan for More Meaningful Work (ALA, January 2017). Hakala-Ausperk also teaches for Kent State University's School of Library and Information Science, the American Library Association's Certified Public Library Administrator Program (CPLA), InfoPeople and more. She also writes Demco's Library Advice blog. As the owner of Libraries Thrive Consulting, Hakala-Ausperk helps libraries create exciting strategic plans, she keynotes and presents at conferences and she facilitates workshops and academies around the country. Catherine's passion is for supporting, coaching and developing great libraries, successful team members, and – especially – strong and effective library leaders.

Moderator

Janet Nelson

Janet Nelson

Janet is the former Director of Library Engagement and Solutions at Demco. She managed and developed relationships with key industry leaders to understand changing library trends and services.