Stop Solving Problems! Develop Problem Solvers Instead

January 21, 2016

When your staff members have a problem, do you solve it? If so, you’re missing a great opportunity to build critical-thinking, proactive and innovative problem solvers. Productivity and pride grow when everyone has the ability to resolve problems. In this webinar, explore key ways you can support and encourage this growth.

We’ll learn how to:

  1. Clarify expectations of growth and performance of staff
  2. Model problem solving techniques
  3. Make failure acceptable
  4. Keep risk and growth in perspective


Catherine Hakala-Ausperk
Catherine Hakala-Ausperk is a 31-year public library veteran, with experience in everything from direct customer service to management and administration. Now an active library planner, speaker and trainer, she is also the author of Be a Great Boss: One Year to Success (ALA, 2011), Build a Great Team: One Year to Success (ALA, 2013), and the upcoming Renew Yourself! Energize Your Career at Any Stage (ALA, 2016). Hakala-Ausperk also teaches for Kent State University’s School of Library and Information Science, the American Library Association’s Certified Public Library Administrator Program (CPLA), InfoPeople and more. She also writes a blog for Demco entitled “Library Advice: That’s a Great Question!” The owner of Libraries Thrive Consulting, Hakala-Ausperk helps libraries create exciting strategic plans, she keynotes and presents at conferences and she facilitates workshops and academies around the country. Catherine’s passion is for supporting, coaching and developing great libraries, successful team members, and – especially – strong and effective library leaders.


Janet Nelson

Janet Nelson

Director of Library Engagement and Solutions at Demco, Inc.
Janet is currently the Director of Library Engagement and Solutions at Demco. She manages and develops relationships with key industry contacts to understand changing library trends and interpret that direction into appropriate products and services. She also has an extensive background in product management and development, as well as experience working with library clients on interior projects. Her previous roles have included Director of Library Markets, Director of Industry Relations & Marketing Communications and Director of Business Development.