San José Public Library learned that customer experiences and wayfinding go hand in hand during their district-wide building and renovation project. Ruth Barefoot, Library Consultant, demonstrates the strategies and lessons learned in the journey to improve library service models.
Want budget-friendly library design ideas? Assessing what you have, rearranging furniture and applying a little creativity can go a long way to refresh your library. Guest bloggers, Dan Meehan and Renee Moldovansky with HBM Architects provide new insights into assessing the possibilities in your library.
Increasingly, we are all faced with self-service. From gas stations and grocery stores, to online transaction processing, we deal with technology in many environments. Implementing circulation technology can be a springboard to making other long-overdue changes.
Visual merchandising has become a hot topic in 21st century libraries. As the focus shifts from warehousing materials to creating spaces for people, a change in emphasis surrounding the visual impact of the library makes sense. We all like to feel welcome in the spaces that we frequent, and the visual appearance of each space often elicits an emotional response.