San José Public Library learned that customer experiences and wayfinding go hand in hand during their district-wide building and renovation project. Ruth Barefoot, Library Consultant, demonstrates the strategies and lessons learned in the journey to improve library service models.
About Ruth Barefoot
With 39 years of library customer service and Barnes & Noble management experience, Ruth Barefoot is a long-time promoter of merchandising library collections. She has been involved with leading change and innovation in libraries as a librarian, branch manager, and Manager of Innovations and Special Projects at the San José Public Library. She provides unique insight into library space improvements and innovations due to her management of SJPL’s service model development called “The San José Way.” The teams that she has been involved with have focused on redesigning spaces to deliver better customer service and effective operation into the 21st Century. She has worked closely with both internal and external stakeholder and partners, including collaborations with Godbe Research and Envirosell. Ruth is devoted to finding ways to design and improve environments for better learning and has shared her experiences with space design and wayfinding through presentations at ALA, PLA and CLA.